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- A newfound ‘croakless’ frog may communicate via touch
- Scientists have mapped an insect brain in greater detail than ever before
Main Topic: Dealing with difficult clients
A client is ranting and raging in reception. The other clients (and pets) are cowering, quietly pretending to ignore the situation. You can’t avoid it, as YOU are the focus of the angry client… or are you?
This week we discuss dealing with problem clients – and provide ways to bring out your inner Zen!
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Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus
Support our Sponsors
Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe, the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.
Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.
Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.
About Our Podcast
The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.
Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.
Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.