Category Archives: Practice management

326: Stop Complaining



News

Main Topic: Complaints in Veterinary Clinics

Complaints are one of the biggest potential compromises to positivity in the veterinary profession and contribute to people leaving the profession. This week Mark outlines some statistics about veterinary complaints and we discuss the process to mitigate or prevent complaints happening.

Links: Ontario regulators examine surge in complaints. New South Wales Australia complaints investigation summary.

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


Exotic Veterinarian

323: It’s a Wrap!



Main Topic:  UPAV 2023 Conference

Brendan and Mark dissect the annual Unusual Pet and Avian Veterinarians Conference, which was held in Sydney, Australia this year. We cover some highlights of the excellent program and speakers.

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


312: Teletubbies



News

Main Topic: Veterinary Telemedicine

The future is here… or not? Veterinary Telemedicine has become prominent in the last few years, especially since the COVID pandemic. We discuss the pros and cons of teleconsulting.

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


302: Resistance is Futile



News

Main Topic: Antibiotic use in unusual pets

The use (and abuse) of antibiotics in unusual and exotic pets.

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


300: Triple Ton



News

  • The news is that we have cracked the 300th Episode mark. Woohoo!

Main Topic: 300th Episode

How did we manage this? 300 Episodes – all thanks to you: our subscribers, sponsors, listeners. Mark and Brendan reminisce over the ‘old times’, and talk rubbish- as usual. Enjoy!

Send an email to VetGurus@gmail.com

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


295: Trouble



News

Main Topic: Dealing with difficult clients

A client is ranting and raging in reception. The other clients (and pets) are cowering, quietly pretending to ignore the situation. You can’t avoid it, as YOU are the focus of the angry client… or are you?

This week we discuss dealing with problem clients – and provide ways to bring out your inner Zen!

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


283: Hmmmm….



News

Main Topic: 5 Paradoxes of Unusual Pet and Avian Veterinary Practice

Mark and Brendan get philosophical this week, discussing aspects of our niche profession and some paradoxes that apply.

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


281: Conference, What Conference?



News

  • No news this week!

Main Topic: Exotics Conferences

Brendan and Mark enthuse about the value of attending exotics conferences.

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


276: Who cares?



News

Main Topic: Exotic Pet Nursing Tips and Tricks

It’s veterinary technician and nursing time this week! We chat about some tips and tricks for those wanting to get into nursing of exotic pets.

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.


274: Christmas Special 2022



Main Topic: It’s our Holiday Special

Mark and Brendan reminisce in our holiday special.. Enjoy!

VetGurus Merchandise – VetGurus Etsy Store

VetGurus Shop

Checkout the VetGurus range of quirky, distinctive branded items.

All purchases help support our podcast , helping pay for our production costs. So the bonus for you is that you get some great merchandise and you feel good inside for supporting us – win:win.

So click on this link and get shopping. Order now: VetGurus Shop.

Say Hi!

Send us an email: VetGurus@Gmail.com. We love hearing from our listeners – give us a yell now!

Become a Patron

Become a Patron of VetGurus: Support us by ‘throwing a bone’ to the VetGurus – a small regular donation to help pay for our production costs. It’s easy; just go to our Patreon site. You can be a rabbit.. or an echidna.. one day we are hoping for a Guru level patron! https://www.patreon.com/VetGurus

Support our Sponsors

Chemical Essentials. Cleaning and disinfection products and solutions for a wide variety of industries throughout Australia, as well as specific markets in New Zealand, Singapore and Papua New Guinea. The sole importer of the internationally acclaimed F10SC Disinfectant and its related range of advanced cleaning, personal hygiene and animal skin care products.

Microchips Australia: Microchips Australia is the Australian distributor for: Trovan microchips, readers and reading systems; Lone Star Veterinary Retractor systems and Petrek GPS tracking products. Microchips Australia is run by veterinarians experienced in small and large animal as well as avian and exotic practice, they know exactly what is needed for your practice.

Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe,  the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.